Privacy Policy

This Privacy Policy describes how brighto collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the rights you have regarding your data.

Information We Collect

We collect various types of information to provide and improve our vehicle servicing and MOT preparation services. When you book an appointment or contact us, we gather personal details including your name, phone number, email address, and vehicle information such as registration number and make/model. This allows us to prepare accurate service quotes and maintain your service history.

We also collect usage data when you visit our website, including your IP address, browser type, pages visited, and time spent on our site. This information helps us understand how customers interact with our services and identify areas for improvement. Additionally, we use cookies and similar technologies to enhance your browsing experience and remember your preferences.

How We Use Your Information

We use the information we collect to provide you with professional car servicing, MOT preparation, and full vehicle checkup services. Your personal data enables us to confirm your bookings, send service reminders, provide technical support, and follow up after your vehicle maintenance. We may also use your contact information to inform you about special offers or new services that may interest you, though you can opt out of marketing communications at any time.

Your vehicle and service information helps us maintain accurate records and ensure consistent quality across multiple visits. We analyze usage patterns to optimize our website performance, improve our booking system, and better understand customer needs. We never sell or share your personal information with third parties without your explicit consent, except when required by law or to provide our services through trusted partners such as payment processors.

Your Rights

You have several important rights regarding your personal data. You can request access to any information we hold about you and receive a copy in a readable format. If you believe your information is inaccurate, incomplete, or outdated, you have the right to request correction or updates to ensure your records are accurate.

You can request deletion of your personal data, though we may retain certain information for legal compliance or service continuity purposes. You have the right to restrict how we use your information and to object to marketing communications at any time. If you have concerns about how we handle your data, you may file a complaint with the relevant data protection authority in Lithuania. To exercise any of these rights, simply contact us with your request.

Cookies and Tracking

We use cookies to enhance your experience on our website and provide essential functionality. Cookies are small files stored on your device that remember your preferences, login information, and browsing history. Essential cookies are necessary for our website to function properly and process your bookings securely.

Performance cookies help us understand how you use our site, which pages are most popular, and where users encounter issues. This allows us to continuously improve our website and services. You can control cookie settings through your browser preferences and choose to disable non-essential cookies, though this may affect your ability to use certain features. We do not use cookies for targeted advertising or behavioral tracking without your consent.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, and loss. Our website uses SSL encryption to secure all data transmitted between your device and our servers. We maintain strict access controls, ensuring that only authorized personnel can view sensitive customer information.

We regularly update our security protocols to address emerging threats and comply with industry best practices. However, no security system is completely foolproof, and we cannot guarantee absolute protection. We encourage you to use strong passwords and keep your account information confidential to further protect your data.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any significant changes will be communicated to you via email or through a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services following any updates constitutes your acceptance of the revised policy.